Privacy Policy

Privacy Policy for Bolo Fitness

Effective Date: 19 July 2025

1. Introduction

Welcome to Bolo Fitness. We are located at 7 Saltana Crescent, Montagu, 6720, South Africa. We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with South Africa's Protection of Personal Information Act (POPIA).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, bolofitness.co.za, create a user account, purchase products, or book classes with us.

2. Information We Collect

We may collect information about you in a variety of ways.

a) Personal Information You Provide to Us: We collect personal information that you voluntarily provide when you:

Contact Us or Book a Class: We collect your Name, Email Address, Phone Number, and any Message content you provide.
Create a User Account: We collect information required to set up and manage your account, which may include your name, email address, and a secure (hashed) password.
Purchase Products: We collect information necessary to process your order, such as your name, email, phone number, and billing/shipping address.
Subscribe to our Newsletter: We collect your email address when you opt-in to our marketing communications.

b) Information We Collect Automatically: When you access our website, our servers may automatically log certain information through tools like Google Analytics and advertising platforms. This data may include:

Your IP address, browser type, operating system, and access times.
Information about your Browse activity on our site.
Data collected via cookies, as detailed in Section 7.

3. How We Use Your Information

We use the information we collect for the following specific purposes:

To respond to your inquiries and manage your class bookings.
To create and manage your user account.
To fulfil and manage purchases, orders, and other transactions related to our supplement shop.
To send you marketing communications, such as our newsletter, only where you have provided your explicit consent (opt-in).
To deliver targeted advertising and remarketing campaigns through platforms like Google Ads and Facebook Ads.
To monitor and analyse usage and trends via Google Analytics to improve our website and user experience.
To comply with our legal and regulatory obligations under South African law.

4. Sharing of Your Information

We do not sell your personal information. We may share information with trusted third parties who perform services on our behalf:

Payment Processing: When you purchase supplements, your payment is processed by our secure third-party payment gateway, Yoco. We do not collect or store your full credit card or banking details on our servers. We encourage you to review Yoco's privacy policy.
Marketing and Analytics: We share information with our service providers for email marketing (e.g., Mailchimp) and analytics (Google Analytics).
Advertising Partners: We may share data collected by cookies with advertising partners like Google and Facebook to facilitate our marketing campaigns.
By Law or to Protect Rights: We will disclose your information where required by law or to protect the rights, property, or safety of our company, employees, or customers.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the data you provide, no security measure is perfect, and we cannot guarantee the absolute security of your information.

6. Your Rights Under POPIA

As a data subject in South Africa, you have the right to:

Request access to the personal information we hold about you.
Request the correction or deletion of your personal information.
Object to the processing of your personal information.
Withdraw your consent for marketing at any time.
Lodge a complaint with the Information Regulator of South Africa if you believe we are using your information unlawfully.

To exercise these rights, please contact our Information Officer.

7. Use of Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. A cookie is a small file placed on your device. We use the following types:

Essential Cookies: Necessary for the website to function, such as keeping you logged into your user account.
Analytics Cookies: These cookies, set by Google Analytics, help us understand how visitors interact with our website so we can improve it.
Advertising Cookies: These cookies, set by platforms like Google and Facebook, are used to track your activity across websites to deliver advertisements that are more relevant to you (remarketing).

You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Effective Date" at the top of this policy.

9. Contact Us

If you have questions, comments, or wish to exercise your rights under POPIA, please contact our designated Information Officer:

Name: Cleve Williams
Email: bolofitnessmontagu@gmail.com
Address: 7 Saltana Crescent, Montagu, 6720